Any information provided here is subject to change without notice.

  • Any pet adoptions will require an appointment.

  • Call 407-742-8000 before you come to the shelter.


Hours of operation:

  • When open, entry to the facility will be by appointment only.

  • Call 407-742-8000 for an appointment.

Facility open hours:

Mondays: 12:00pm – 4:45pm*
Tuesdays: 10:00am – 4:45pm*
Wednesdays: 10:00am – 5:45pm*
Thursdays: 10:00am – 4:45pm*
Fridays: 10:00am – 4:45pm*
Saturdays: 10:00am – 3:15pm*
Sundays: closed
*adoptions by appointment only

Shelter phone lines open

Mondays: 8:00am – 4:45pm
Tuesdays: 8:00am – 4:45pm
Wednesdays: 8:00am – 5:45pm
Thursdays: 8:00am – 4:45pm
Fridays: 8:00am – 4:45pm
Saturdays: 8:00am – 3:15pm
Sundays: closed
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Field Services

  • Citations and services related to the field will be conducted by officers or directed to the main phone line for information and questions.

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Surrendering an animal

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Appointments required

Appointments will be required before any member of the public may enter the shelter for any of the following purposes:

  • Foster animal vet appointments.

  • Foster animal pick up and drop offs.

  • Adoptions (Guests must call 407-742-8000 or email questions to prior to their adoption appointment).

  • Lost pets (Guests must have completed an online lost pet report with a photo before making a lost pet walk through appointment. Guests may call to complete a lost pet report over the phone if they do not have internet access).

  • Found pets (Guests must have completed an online found pet report with photo for all stray/found animals before calling to set up an appointment to bring a stray pet to the shelter).

  • RTO (Return to Owners) – pets being returned to owners must have an appointment and only 1 individual allowed for pick up

  • Owner requested euthanasia – service available for emergencies only by appointment

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Pet license tags

All tags or pet licenses must be completed:

Volunteers & interns

On site volunteering for qualified adult volunteer team members will recommence on Monday, June 22. Other volunteer groups will begin at a later date. To participate, the volunteer must have completed the Covid 19 reopening learning module. Certain additional restrictions will apply.


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Important links

Osceola County COVID 19 updates
Adoptable pets
Lost and found pets
Pet Licenses
Surrendering a pet
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