Any information provided here is subject to change without notice.

Beginning Tuesday, March 24, 2020 and until further notice:

  • Any and all business conducted at the shelter by the public will require an appointment.

  • Call 407-742-8000 before you come to the shelter.

  • Guests will be screened at the door before being allowed to enter the facility.

  • Face covering required for entrance to facility;  beginning Monday, April 13, 2020 and until further notice.


Hours of operation:

  • When open, entry to the facility will be by appointment only.

  • Call 407-742-8000 for an appointment.

  • All guests will be screened at the door and denied entrance if deemed medically necessary.

Facility open hours:

Mondays: 12:00pm – 4:00pm*
Tuesdays: 10:00am – 4:00pm*
Wednesdays: 10:00am – 4:00pm*
Thursdays: 10:00am – 4:00pm*
Fridays: 10:00am – 4:00pm*
Saturdays: 10:00am – 3:15pm*
Sundays: closed
*open by appointment only

Shelter phone lines open

Mondays: 8:00am – 4:00pm
Tuesdays: 8:00am – 4:00pm
Wednesdays: 8:00am – 4:00pm
Thursdays: 8:00am – 4:00pm
Fridays: 8:00am – 4:00pm
Saturdays: 8:00am – 3:15pm
Sundays: closed
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Field Services

  • Field services remain on emergency calls only, which include people bitten by animals, animal cruelty and neglect, injured animals, and law enforcement requests.

  • Citations and services related to the field will be conducted by officers or directed to the main phone line for information and questions.

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Surrendering an animal

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Appointments required

Appointments will be required before any member of the public may enter the shelter for any of the following purposes:

  • Foster animal vet appointments.

  • Foster animal pick up and drop offs.

  • Adoptions (Guests must call 407-742-8000 or email questions to prior to their adoption appointment). Group size limited to 4 individuals.

  • Lost pets (Guests must have completed an online lost pet report with a photo before making a lost pet walk through appointment. Guests may call to complete a lost pet report over the phone if they do not have internet access). Only 1 guest allowed for a lost pet walk through.

  • Found pets (Guests must have completed an online found pet report with photo for all stray/found animals before calling to set up an appointment to bring a stray pet to the shelter). Only 1 guest allowed for a found pet/stray drop off.

  • RTO (Return to Owners) – pets being returned to owners must have an appointment and only 1 individual allowed for pick up

  • Owner requested euthanasia – service available for emergencies only by appointment

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Pet license tags

Pet license tags are not available at the shelter at this time.

All tags or pet licenses must be completed:

Volunteers & interns

On site volunteering for qualified adult volunteer team members will recommence on Monday, June 22. Other volunteer groups will begin at a later date. To participate, the volunteer must have completed the Covid 19 reopening learning module. Certain additional restrictions will apply.


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Important links

Osceola County COVID 19 updates
Adoptable pets
Lost and found pets
Pet Licenses
Surrendering a pet
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