Any information provided here is subject to change without notice.

Beginning Tuesday, March 24, 2020 and until further notice:

  • Any and all business conducted at the shelter by the public will require an appointment.

  • Call 407-742-8000 before you come to the shelter.

  • Guests will be screened at the door before being allowed to enter the facility.

  • Face covering required for entrance to facility;  beginning Monday, April 13, 2020 and until further notice.

Topics

Hours of operation:

  • When open, entry to the facility will be by appointment only.

  • Call 407-742-8000 for an appointment.

  • All guests will be screened at the door and denied entrance if deemed medically necessary.

Facility open hours:

Mondays: 12:00pm – 4:00pm*
Tuesdays: 10:00am – 4:00pm*
Wednesdays: 10:00am – 4:00pm*
Thursdays: 10:00am – 4:00pm*
Fridays: 10:00am – 4:00pm*
Saturdays: 10:00am – 3:15pm*
Sundays: closed
*open by appointment only

Shelter phone lines open

Mondays: 8:00am – 4:00pm
Tuesdays: 8:00am – 4:00pm
Wednesdays: 8:00am – 4:00pm
Thursdays: 8:00am – 4:00pm
Fridays: 8:00am – 4:00pm
Saturdays: 8:00am – 3:15pm
Sundays: closed
Return to top of page

Field Services

  • Field services remain on emergency calls only, which include people bitten by animals, animal cruelty and neglect, injured animals, and law enforcement requests.

  • Citations and services related to the field will be conducted by officers or directed to the main phone line for information and questions.

Return to top of page

Surrendering an animal

Return to top of page

Appointments required

Appointments will be required before any member of the public may enter the shelter for any of the following purposes:

  • Foster animal vet appointments.

  • Foster animal pick up and drop offs.

  • Adoptions (Guests must call 407-742-8000 or email questions to petadoptions@osceola.org prior to their adoption appointment). Group size limited to 4 individuals.

  • Lost pets (Guests must have completed an online lost pet report with a photo before making a lost pet walk through appointment. Guests may call to complete a lost pet report over the phone if they do not have internet access). Only 1 guest allowed for a lost pet walk through.

  • Found pets (Guests must have completed an online found pet report with photo for all stray/found animals before calling to set up an appointment to bring a stray pet to the shelter). Only 1 guest allowed for a found pet/stray drop off.

  • RTO (Return to Owners) – pets being returned to owners must have an appointment and only 1 individual allowed for pick up

  • Owner requested euthanasia – service available for emergencies only by appointment

Return to top of page

Pet license tags

Pet license tags are not available at the shelter at this time.

All tags or pet licenses must be completed:

Volunteers & interns

On site volunteering for qualified adult volunteer team members will recommence on Monday, June 22. Other volunteer groups will begin at a later date. To participate, the volunteer must have completed the Covid 19 reopening learning module. Certain additional restrictions will apply.

 

Return to top of page

Important links

Osceola County COVID 19 updates
Adoptable pets
Lost and found pets
Pet Licenses
Surrendering a pet
Return to top of page