First NameLast NameEmail address 1. What is the best way to approach a nervous dog? Walk directly up and pet them on the head Use a calm voice, let them come to you, and offer a treat Clap your hands and call them loudly Lean over and make direct eye contact 2. What does a “whale eye” indicate in a dog? Playfulness Focus on a treat Stress or discomfort Sleepiness 3. Which of the following is a core principle of Fear Free handling? Use strong correction to stop unwanted behavior Let dogs “tough it out” when they’re scared Always pair dogs up to help them socialize Reward calm behavior and reduce fear triggers 4. If a dog tucks their tail, leans away, and avoids eye contact, what should you do? Sit nearby quietly and offer treats Try to pull them toward you Raise your voice so they listen Ignore it and continue 5. What is the safest way to leash a dog in its kennel? Let them come out first, then leash them Quickly reach into the back of the kennel Leash them inside the kennel, keeping the door closed Leave the kennel door open and hope they cooperate 6. What does it mean if a dog is yawning, lip-licking, and looking away? They're tired They're showing signs of stress They're hungry They're ignoring you 7. Why is it most important to avoid using labels like “aggressive” or “dominant”? It's not professional It’s easier to sound smart Labels don’t help staff make decisions Describing behavior factually gives more useful information 8. Which of the following is an appropriate enrichment activity for volunteers? Face-to-face dog greetings Tug-of-war in the kennel Preparing KONGs or scent games Off-leash play in the lobby 9. When should you report a dog’s behavior or health to staff? Only if the dog bites someone If you notice any unusual behavior, stress, or physical symptoms If another volunteer tells you to At the end of the month 10. What’s one key sign that a dog is relaxed and comfortable? Tail tucked under their belly Body loose, soft eyes, gentle wagging tail Staring at you intently Jumping and barking loudly
