ACO truck

► We provide community pet care education and enforcement of the Osceola County Animal Code and Florida Statutes throughout the 1,505 square miles of our jurisdiction.

► We respond to approximately 11,000 calls for service each year.

► You can view a copy of the most up to date animal code for all county jurisdictions using the links menu above.

Work hours

► Every day of the week

► 8:00am – 11:00pm

►After hours, emergency services only.

► If you need to request an Animal Services officer, please call 407-742-8000 extension 4.

► Response times are based on the severity of the incident. More serious public safety issues are always the top priority.

After hours

► 11:00pm – 8:00am

We have one Animal Services Officer for after hour emergency calls only.  Residents should call 407-742-8000 extension 4 for an Animal Services Officer to be dispatched.

Emergency calls include:

  • Aggressive dog at large
  • Injured or sick animal
  • Person bitten/attacked by an animal
  • Law enforcement assistance

Officers will not respond to non-emergency calls after hours. This includes:

• dogs at large,

• nuisance complaints, and

• and other routine complaints.

► After hours call responses may at times be delayed so the most serious issues can be addressed first.

What we do

The following is a list of calls that Animal Services Officers routinely respond to:

► Injured or sick animal

► Cruelly treated or neglected animal

► Abandoned animal

► Nuisance animal

• excessive noise

• offensive odor

• dog running loose; at large

► Bite incidents

► Venomous snakes on outside property.

► Alligators four feet or less in length (outside of habitat). Larger alligators call the Florida Wildlife & Conservation Commission.

horse artwork
Dog cut out

Roadside deceased animal removal

Osceola County

► Call 407-742-7500

All roadside deceased animals on county roads  are picked up by the County Road & Bridge department. They can also pick up sick or injured animals.

City of Kissimmee

► Call 407-518-2506

Roadside animal corpses on the City of Kissimmee right of way are picked up by the city road department.

City of St Cloud

► Call 407-957-7357

Roadside animal corpses on the City of St Cloud right of way are picked up by the city road department.

Animal abuse and neglect

► Our Animal Control Officers are required to investigate complaints of animal neglect and cruelty.

► Often, education may be all that is needed to help the animal and owner get on the right track.

► Unfortunately, some cases are so extreme that a thorough investigation by our officers and law enforcement will begin, leading to prosecution so animals can be removed and kept from further suffering.

Animal abuse/neglect poster
Click the image to read the article.

Animal bites

► Animal bite cases are mostly owned dogs biting people.

► Stray animals actually are a very small portion of reported animal bites in our County.

► In most cases, biting animals have to be brought to the shelter for a ten (10) day observation period. This is to protect the person bitten by making sure the animal was not able to transmit rabies.

► In serious bite situations, dogs may be classified as dangerous. This requires extensive investigation by the Animal Control Officer.  These cases may take months to settle.

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