Main Office/Shelter

  • All adoptions are by appointment only, except Wednesdays and Saturdays.

  • Please call 407-742-8000 for an appointment.

  • Please use our website resources when possible rather than visiting the shelter.


Main Shelter

Pet Retention/Surrender Office

  • The office to contact if you wish to make arrangements to potentially surrender, or give up a pet. Owner pet surrender is by appointment only and ceases 15 minutes prior to closing; 4:45 Wednesday; closed on Saturdays.

  • Email the Pet Retention Office:

  • Click the link below to read about the Pet Surrender Process.

Surrender process


Pet Retention

Field Operations

  • Stray animals, nuisance animals, cruelty and neglect investigations and animal bite cases.

  • Click the link below for details on services available.

Field operations


Field Enforcement

Community Cats Department

  • Helping Osceola County deal with feral and stray cat communities.

  • Email address:


Community Cats

Shelter Services & Hours of Operation

Pet Adoptions and Found Pets, Licensing & General Information
Facility - 1200pm - 4:45pm
Phone - 8:00am - 4:45pm
Facility - 10:00am - 4:45pm
Phone - 8:00am - 4:45pm
Facility - 10:00am - 5:45pm
Phone - 8:00am - 4:45pm
Facility - 10:00am - 4:45pm
Phone - 8:00am - 4:45pm
Facility - 10:00am - 4:45pm
Phone - 8:00am - 4:45pm
Facility - 10:00am - 3:15pm
Phone - 8:00am - 3:15pm
Adoptions close
25 minutes before shelter.
Lost & found closes
5 minutes before shelter.
Call Us At
Owner Surrender Pet Admission by Appointment Only