FAQ

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Hours of operation:

Monday - 12:00 pm - 4:45 pm

Tuesday - 10:00 am - 4:45 pm

Wednesday - 10:00 am - 5:45 pm

Thursday - 10:00 am - 4:45 pm

Friday - 10:00 am - 4:45 pm

Saturday - 10:00 am - 3:15 pm

Sunday and Holidays - closed

 

Citizens of Osceola County cannot just show up at the Animal Services facility and surrender a pet or pets. A procedure has been implemented that allows the both the citizen and the shelter staff be sure that surrendering the animal is the appropriate course of action.

A great deal of work has gone in to implementing programs to help our citizens keep their pets, from lower cost veterinary options to providing deals on food and other resources. Our goal is to keep pets with their families.

When someone wants to begin the process of possibly surrendering an animal, the citizen should call 407-742-8025 or email petretention@osceola.org.

No. We do not charge you for dropping off an animal.

We will only take in animals from residents of Osceola County or those animals that are in Osceola County. To see our policy on pet drop off, click here.

Lost animals should always be taken to the county in which they were found so the owner will be better able to find their animal.

If you are interested in adopting the featured pet you may call to see if it is still available, however, we can not "hold" an animal.

If you wish to adopt you must come to the facility, fill out the application and pay for the adoption.

In most situations you will not be able to take your animal home the same day, it must first be spay/neutered.

All roadside animal corpses on the county right of way are picked up for disposal by the Osceola County Road and Bridge Department. You can reach them by calling 407-742-7500.

Roadside animal corpses on the City of Kissimmee right of way are picked up by the city road department. You can reach them by calling 407-518-2507.

Roadside animal corpses on the City of St Cloud right of way are picked up by the city public services department. You can reach them by calling 407-957-7264.

 

 

We do not remove wild hogs; you will need to contact a nuisance trapper.

No experience is necessary to volunteer at Osceola County Animal Services. We provide all the training that is needed for tasks and volunteer positions.

Yes! A minimum of 3 – 6 month commitment is required for your volunteer role. Most positions require a 6 month commitment.

Our address is

3910 Old Canoe Creek Road

St. Cloud FL, 34769.

You can view a map of our location by clicking here.

If you want to re-home a pet yourself, you are may use the Adopt a Pet rehome site, as well as any others.

For more information on rehoming an animal, click here.

We do not provide veterinary services to the public at this time. We only provide medical services to the animals in our facility.

We hold stray pets for the legal hold period of three working days (not including the day that the animal is picked up) after which time they are evaluated for potential adoption. Working days at Osceola County Animal Services are Monday through Saturday, excluding holidays.

If a stray animal is put up for adoption, the owner still has three full working days to claim it. If an animal was adopted out then claimed by the original owner, the potential adopter is contacted and given the option of choosing another animal or obtaining a refund.

Pets that are wearing valid ID are held five working days. Valid ID must track to a current telephone number where the owner can be easily reached.

Community cats, feral or free roaming felines, are not considered owned and therefore do not have to be held any required time frame. Instead, those cats are spayed/neutered, vaccinated against rabies and other disease, ear tipped and released to the location from which they came.

For more information on community cats, please click here.

All fees include spray / neuter and the first set of shots for your pet.

Cats: $60

Dogs: $70

We appreciate the generosity of our community and have provided a number of different ways for local citizens to help our cause. Please click here for details on what we need and how you can help.

If the alligator is located in its natural habitat, for example, in or near a pond, we cannot remove it.

Additionally, if the alligator is larger than 4 feet long please call Florida Wildlife Commission at 866-392-4286.

We welcome volunteers with experience and appreciate your time and skills.

We do require specific training for all volunteers regardless of experience level. You may find that with experience you may move quickly through the training process.

We are a shelter that engages in the unfortunate task of animal euthanasia. While we are working to build programs that will help save lives, euthanasia is still a reality for aggressive and sick or debilitated animals. We try very hard not to euthanize animals for space, but that too is still a reality, especially at times of heavier animal intake during the summer months.

We do not have a specified length of time that we give animals to be adopted. As long as the animal stays healthy, behaviorally sound, and we have the space, we will continue to try to get the animal adopted or rescued- within reason. We also feel that perpetual confinement and long term housing in an animal shelter environment is not humane so at some point animals that are not adopted or rescued may be euthanized.