How can we help you keep your pet or pets?

One of our goals at Animal Services is to help families keep their beloved pets. To this end, a program called (LEASH) “Let Every Animal Stay at Home” was instituted in 2017. While we understand that families face hardships, we also believe that a well cared for, healthy pet can help people through many of life’s challenges. Thus, we discontinued the practice of having citizens show up and just surrender a pet – we want to help when we can. However, we know that there are situations where retaining the family pet is not an option.

 

The Pet Retention Process (Managed Intake)

Step 1: Needs Assessment

The needs assessment begins when a citizen contacts one of our Pet Retention Specialists to begin the process. There are two ways to contact the Pet Retention office:

Reach us by telephone at 407-742-8025 (you will leave a message), or

Reach us by emailing petretention@osceola.org

Step 2: Discussion

The pet retention office will contact the citizen and discuss what the issue or issues are and what may be needed for the family to keep the animal or animals. The staff member will share with the citizen the resources available through Animal Services. At the conclusion of this conversation, a cooperative decision will be made concerning the best course of action for all parties. Sometimes, the process will end after this step and the citizen will retain the animal or animals.

Step 3: Surrender

As necessary, arrangements will be made for the family to surrender their pet to the shelter. Prior to the appointment for giving up the animal, the pet owner will be asked to complete a Pet Profile which will give the shelter necessary information to prepare the animal for adoption, if appropriate.

 

Resources available to help families keep their pets:

advice on dealing with specific problems
special deals on food
contacts for animal training
low-cost veterinary care
low/no cost spay/neuter
other resources

Dog and cat lying down next to each other